We aim to despatch all EU orders within 48 hours but please allow up to 20 days.

International deliveries
We are happy to send our products to any country in the world. Our policy is to obtain the most cost effective quotation which depends on the size and weight of the parcel. We will then email the cost to you and on receipt of your confirmation by email that it is in order the goods will be despatched.

We aim to despatch all International orders within 48 hours but please allow up to 30 days.

[back to top]

Returns

Honeycomb Skincare is dedicated to developing first class products, supported by the highest levels of customer service.

Due to the quality of our ingredient sourcing and the care we take in producing our products, we are extremely confident that you will be delighted with any purchase you make. However, if for any reason you are not entirely satisfied we offer a full, quibble-free refund.

If you need to return goods, please contact our customer services team:

Tel: +44 (0) 1747 838055
Fax: +44 (0) 1747 838373
Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

If goods are being returned because they were incorrectly supplied, then we will also refund your postage and packaging costs.

[back to top]

Privacy

The following statement explains our policy regarding the personal information we collect about you.

1. Statement of intent
From time to time you will be asked to submit personal information about yourself (eg name and email address etc) in order to receive or use services on our website. Such services include newsletters, billing statements and email bulletins.

By entering your details in the fields requested you enable Honeycomb Skincare Online and its service providers to provide you with the services you select. Whenever you provide such
personal information we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. Honeycomb Skincare Online will act in accordance with current legislation and aim to meet current Internet best practice.

2. Information on visitors
During the course of any visit to Honeycomb Skincare Online the pages you see, along with
something called a cookie (see point 3), are downloaded to your computer. Most, if not all,
websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example, if on a previous visit you went to, say, the e-commerce shop pages, then we might find this out from your cookie and highlight latest product information on a second visit.

Both the cookies and the embedded code provide non-personal statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information.

Honeycomb Skincare Online use this type of information, as with other cookies used on the site, to help improve the services to its users.

3. What is a cookie?
When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is used, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user. Even if you haven’t set your computer to reject cookies you can still browse our site anonymously until such time as you register with Honeycomb Skincare Online services.

4. Use and storage of your personal information
When you supply any personal information to Honeycomb Skincare Online (eg when ordering products or services) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly and tell you if we wish to pass the information on to anyone else. In general, any information you provide to Honeycomb Skincare Online will only be used within Honeycomb Skincare Online. It will never be supplied to anyone outside Honeycomb Skincare Online without first obtaining your consent, unless we are obliged or permitted by law to disclose it. Also, if you post or send offensive or inappropriate content anywhere on or to Honeycomb Skincare Online and Honeycomb Skincare Online considers such behaviour to be serious and/or repeated, Honeycomb Skincare Online can use whatever information that is available to it about you to stop such behaviour. This may include informing relevant third parties such as your employer, school or email provider about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of a personalised service, such as online billing, you no longer wish to continue your registration as a personalised user. Where personal information is held for people who are not yet registered but have taken part in other Honeycomb Skincare Online services (eg information requests), that information will be held only as long as necessary to ensure that the service is run smoothly. We will ensure that all personal information is held securely, in accordance with the Data Protection Act 1998.

5. Access to your personal information
You have the right to request a copy of the personal information Honeycomb Skincare Online holds about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to the Data Protection Officer, Honeycomb Skincare Online, Stour Provost, Gillingham, Dorset SP8 5LT.

6. Users 16 and under
If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to Honeycomb Skincare Online’s website. Users without this consent are not allowed to provide us with personal information.

[back to top]

Disclaimer

By accessing, browsing and/or using the Honeycomb Skincare website you agree to the following terms:

1. The contents of the Honeycomb Skincare website are copyright (c) Honeycomb Skincare Online. All rights reserved. Except solely for your own personal use, the contents of this site whether in part or in whole cannot be reproduced, transferred, distributed or stored in any form without the prior written permission of Honeycomb Skincare Online.

2. Honeycomb Skincare Online will use its reasonable endeavours to ensure that the information contained on the Honeycomb Skincare Online website is correct at the time of publication, but Honeycomb Skincare Online reserves the right to make subsequent changes to it, and services may be modified, supplemented or withdrawn.

3. It is a condition of us allowing you access to the information on the Honeycomb Skincare Online website that you accept we will not be liable for any action you take relying on the information from this website. Honeycomb Skincare Online will not be liable if your use of materials or information from the Honeycomb Skincare Online website results in the need for servicing, repair or correction of equipment or data, you assume any costs relating to the above. Honeycomb Skincare Online reserves the right to charge for access to certain information on the website. Honeycomb Skincare Online will inform you where a charge will be incurred by you for accessing certain services or information on the Honeycomb Skincare Online website.

4. If your PC does not support relevant technology including, but not limited to, encryption you may not be able to use certain services or access certain information on the Honeycomb Skincare Online website.

[back to top]

Terms

Use of this website is offered to you on your acceptance of these Terms of Use, our Privacy Policy and other notices posted on this website.

Your use of this website or of any content presented in any and all areas of the website indicates your acknowledgment and agreement to these Terms of Use, our Privacy Policy and other notices posted on this website.

If you do not agree to be bound by and comply with all of the foregoing, you may not access or use our information, services, or website. We suggest you print a copy of each of these documents for your records. Honeycomb Skincare Online shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you.

Users should be aware that neither the Food and Drug Administration (FDA) or the NHS Medicines and Healthcare products Regulatory Authority (MHRA) has evaluated the statements contained within this website. Our products are not intended to diagnose, treat, cure or prevent any disease or condition.

Any changes to these Terms of Use shall be effective immediately following the posting of such changes on this website. You agree to review these Terms of Use from time to time and agree that any subsequent use by you of this website following changes to these Terms of Use shall constitute your acceptance of all such changes.

[back to top]